Key Account Manager - Rollups
Gelato
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See open jobs at Gelato.See open jobs similar to "Key Account Manager - Rollups" Safe.Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.
Position Summary:
We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations.
Key Responsibilities:
- Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
- Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
- Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
- Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
- Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
- Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
- Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
This job is no longer accepting applications
See open jobs at Gelato.See open jobs similar to "Key Account Manager - Rollups" Safe.